RETUNS & REFUNDS POLICY

We want your order to meet all of your expectations.

You can send your item back or exchange it within 30 days of receiving it. To be eligible for a return:

You must notify us of your intention to return an item within 30 days of receipt by contacting our support department to receive a returns reference number that must be included with the return.

The item for return must be received by Solomon LEROI within 14 days of issue of the returns reference number.

Each unwanted item must be returned in an identical condition to that in which it was received by you, defining this condition as new, unworn, unaltered; displayed in its original packaging with all supplied papers. For watches this includes: -

1. All packaging boxes

2. Watch wallet or watch roll

3. Dust Bag

4. Technical Notes booklet

5. Warranty Card

6. Any spare strap included in the sale

7. Any spare links from altered bracelets.

Watches must be returned with the returns tag attached and fully intact.

Please note: We inspects all products for quality assurance immediately prior to dispatch.

All unwanted items must be returned to our main address in Switzerland

Unwanted goods must be returned using a traceable, reliable and insured method. The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect. Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.

All items will be thoroughly inspected prior to any refund or exchange being made. Disregarding original manufacturing defects where relevant: if an item is returned damaged and is in need of any refurbishment, the costs associated with any relevant repairs and/or refurbishment will be deducted from any refund otherwise due to you.

You may be eligible to exchange an item should any unwanted goods be returned in identical as received. However, please note that Solomon LEROI is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other dispatch costs of the exchange item).

Returns made in accordance withe the above shall be credited to the original payment method and will be made within 14 days from receipt of return.